Crypto UX Research Report 001:

Investigating the Usability Issues Non Crypto Savvy Users Encounter When Setting Up Desktop Wallets for Staking (D)PoS Cryptocurrency

Geoff Robertson
Kennedy Whitehead


Overview



Findings


1. Download

The study’s first Area of Focus, Download, regarded the participant’s ability to find and download the wallet application.

This Area of Focus was applicable to all five wallets and therefor all fifteen participants. Eight out of the fifteen participants demonstrated and/or conveyed issues with their ability to find and download their respective wallet application.


2. Install

The study’s second Area of Focus, Install, regarded the participant’s ability to install and launch the wallet application.

This Area of Focus was applicable to all five wallets and therefor all fifteen participants. Four of the fifteen participants demonstrated and/or conveyed issues with their ability to install and launch their respective wallet application.


3. Add

The study’s third Area of Focus, Add, regarded the participant’s awareness of / ability to add a new wallet within the wallet application.

Four of the wallet applications in the study’s lineup had some form of this specific functionality. However, only three required participants to use it in order to progress towards their primary objective. Therefor this Area of Focus was applicable to three wallets and subsequently nine participants. Three of the nine participants demonstrated and/or conveyed issues with their awareness of / ability to successfully add a new wallet within their respective wallet application.


4. Secure

The study’s fourth Area of Focus, Secure, regarded the participant’s awareness of / ability to secure the wallet’s private key and/or wallet application appropriately with provided options.

This Area of Focus was applicable to all five wallet applications and therefor all fifteen participants. Fourteen of the fifteen participants demonstrated and/or conveyed issues with their awareness of / ability to secure the wallet’s private key and/or wallet application with the provided options presented within their respective wallet application.


5. Synchronize

The study’s 5th Area of Focus, Synchronize, regarded the participant’s awareness of the synchronization process between the wallet application and the network.

Here, synchronization refers to the act of downloading and verifying a full copy of a respective blockchain. This Area of Focus was applicable to one wallet application (PIVX was the only full-node wallet application in the study’ lineup) and therefor only three participants. Three of the three participants demonstrated or conveyed issues with their awareness of the synchronization process.


Importance


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The importance of this study centers around the notion that in order for cryptocurrency to reach mainstream adoption, it must become relevant, consumable, and easy to use by a demographic group defined in the Technology Adoption Life Cycle as the Early Majority.

The Early Majority, unlike Innovators and Early Adopters, are not likely to use things that are overly technical and complicated to use. Therefore, it’s imperative that anyone pushing the development of cryptocurrency and relevant technology understand the needs of this target demographic.


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